Returns and Refunds Policy

Thank you for shopping at Aflamo Electric Fireplaces.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

• The product was purchased in the last 15 days
• The product isn’t used or damaged
• You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

• By phone number: +48 535 222 550
• By email: contact@aflamo.com
• By visiting this page on our website:https://innovafireplaces.com/ 

Send the product with the receipt or proof of purchase, to:

Aveko

Debowa 2

84-207 Lezyce

Poland

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Aflamo Electric Fireplaces.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.