Delivery & secure payment
Delivery, returns and warranty
We offer delivery on pallets by a courier company PEKAES, Raben, Suus.
The shipping cost is given along with the amount of insurance – parcels are insured each time up to the value of the order.
If the carton is damaged (visible dents, scratches, holes), open the carton and then check if the fireplace is damaged. In case of doubt as to the condition of the fireplace received, refuse to accept it and ask the courier to draw up a damage report. The courier must draw up such a report.
Goods must be returned in saleable condition, undamaged and in the original packaging. Refund will be issued once we receive the item and confirm it is in an acceptable condition.
We provide a 2-year warranty on our products, starting from the day the item is received.
Secure payment
Our secure payment methods:
Bank transfer